Job Description

The Receptionist is responsible for operating the switchboard and performing routine clerical tasks, as assigned. Essential Functions include answering telephone calls politely and professionally, directing calls to appropriate individuals or departments, greeting and providing directions/information to guests, residents, resident families, and sales representatives. The role involves taking complete and accurate messages, assisting the Business Office Manager with maintaining and distributing patient funds, performing miscellaneous clerical functions such as typing and filing, receiving and sorting mail, accepting money (cash or check) and recording it accurately, reporting observations of structural, equipment, and furniture defects or malfunctions to appropriate personnel, maintaining confidentiality of necessary information, utilizing supplies and equipment properly without waste, handling unusual occurrences calmly and logically to maintain business continuity, and performing all other duties as assigned or directed. Competencies required include accountability, accuracy, oral and written communication, customer orientation, attention to detail, honesty/integrity, interpersonal skills, and organization. Education required is a High School Graduate or GED. No prior experience is necessary, but prior experience is preferred. Computer skills include proficiency in operating a computer, the Internet, and basic office equipment. Other requirements include the ability to read, write, understand, and speak English, ability to work with supervisors, staff, residents, visitors, and the public, and adherence to the United Church Homes Employee Handbook. The company is an equal opportunity employer.

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