Job Description

Job Purpose: The behavioral health technician position is responsible for direct client care and reporting back to the Operations Director any relevant information.

A. Job Duties and Responsibilities

1. Follows and enforces the company's policies, procedures and protocols
2. Completes client intakes in EMR upon admission.
3. Types and performs data entry as needed for communication purposes
4. Organizes and uploads documents to client files (if applicable)
5. Conforms to all necessary quality assurance standards
6. Greets scheduled visitors and coordinates to appropriate area or person
7. Follows up with facility rules and expectations, and helps clients comply with contracts
8. Drug tests clients effectively according to waived testing procedures
9. Conducts rounds per company policy
10. Organizes cleaning supplies and materials
11. Makes copies of printed materials
12. Conduct med pass with clients
13. "Observes and Reports" for overall client care
14. Performs all necessary documentation regarding clients
15. Communicates effectively with supervisor regarding completion of job duties and responsibilities

B. Expectations

• Dependability: Can be counted on to complete assigned tasks in a timely manner with little supervision. Accepts responsibility when necessary to see that the job gets done.
• Attendance and punctuality: Is prompt and on time for work, assignments and meetings. Notifies supervisor prior to lateness or absence. Understands that excess absences pose a hardship on other employees.
• Job skills and knowledge: Completes all chart related documents and correspondence for assigned clients in a timely manner.
• Quantity and quality of work: Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks. Uses time productively and efficiently.
• Attitude: Demonstrates a cooperative, positive and enthusiastic attitude toward fellow employees, clients and visitors. Maintains a positive attitude in carrying out assignments and is helpful and courteous to fellow employees.
• Confidentiality: Knows and follows confidentiality law and procedures at all times.
• Communications skills: Is effective in written and oral expression. Demonstrates proper telephone etiquette and is able to communicate easily with clients, staff and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.
• Conduct: Conducts oneself in a manner consistent with the agency's code of ethics and code of conduct. Shows professionalism in an office setting.
• Flexibility: Responds well to changing situations or routines
• Handling emergencies: Handles crises calmly and professionally

C. Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

1. Individual proficiently follows and enforces the company's policies, procedures and protocols
2. Individual efficiently types and performs data entry as needed for communication purposes
3. Individual can organize and upload documents to client files (if applicable)
4. Individual is able to conform to all necessary quality assurance standards
5. Individual can greet scheduled visitors and coordinates to appropriate area or person
6. Individual is able to follow up with facility rules and expectations and help clients comply with contracts
7. Individual reliably conducts rounds per company policy
8. Individual drug tests clients effectively according to waived testing procedures
9. Individual can organize cleaning supplies and materials
10. Individual can make copies of printed materials
11. Individual proficiently conducts med pass with clients
12. Individual can "Observe and Report" for overall client care
13. Individual is able to perform all necessary documentation regarding clients
14. Individual effectively communicates with supervisor regarding completion of job duties and responsibilities

D. Minimum Qualifications

Education, Experience, and Licensure

• Has a high school diploma or equivalent
• Is CPR and First Aid certified

Knowledge

• An understanding of counseling and other treatment procedures for alcoholism and drug addiction related problems
• A knowledge of regulations concerning alcoholism and drug addiction treatment
• Working knowledge of alcoholism and drug addiction and treatment procedures for such illness

E. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level: usually quiet
• Physical demands: Employee is frequently required to sit and must occasionally lift and/or move up to 25 pounds

F. Health Requirements

• TB test within 1 year prior to or 7 days after employment and annually thereafter
• Health screening upon hire

Must be willing to undergo a livescan/background check in accordance with California Law 

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